Refund and Return Policy

Refund and Return Policy

Caro's Cleaning Products

We want our customers to be satisfied with their purchases. Please review the terms below before requesting a return.

1. Return Window — 10 Days

Customers may request a voluntary return within 10 calendar days after receiving their order.

Eligible items must be unused and in their original condition, with their original packaging, labels and seals intact. All accessories and components of a bundle must be included, and proof of purchase or an order number is required.

2. Items Not Eligible for Voluntary Returns

  • Opened or used liquid cleaning products.
  • Cleaning chemicals with broken safety seals.
  • Partially used consumable products.
  • Incomplete cleaning bundles or bundles containing used items.

These voluntary-return exclusions do not limit any rights the customer may have for damaged, defective, or incorrect goods under applicable law.

3. Damaged, Defective, Missing, or Incorrect Items

If an item arrives damaged, defective, incorrect, or missing from the order, please contact us as soon as possible. Include your order number and photographs of the item and packaging when available. We will review the issue and offer an appropriate remedy, which may include a replacement, return, or refund as applicable.

4. Requesting a Return

Email limpiezaconcarolina@gmail.com with your name, order number, item, and reason for the return. We will review your request and provide return instructions and the return address when applicable. Please do not send items back before receiving instructions.

5. Return Shipping Costs

Customers are responsible for return shipping costs for voluntary returns. Where we shipped an incorrect or defective item, we will cover the applicable return shipping costs. Original shipping fees are not refundable on voluntary returns unless required by law.

6. Refunds

After we receive and inspect the returned product, we will notify you whether the refund is approved. Approved refunds will normally be processed to the original payment method within 10 business days. Banks and payment providers may require additional time to post a refund.

7. Order Cancellations

You may request cancellation before your order ships. Once an order has shipped, applicable return conditions apply.

8. Contact and Official Policy

Caro's Cleaning Products
Contact: limpiezaconcarolina@gmail.com

Our official refund and return policy is also available in Spanish. The applicable consumer protections required by law remain in effect.

SHIPPING POLICY

At Caro's Cleaning Products, we strive to ensure a smooth and efficient shipping process for all our customers. To help us achieve this, we ask that you read and understand the following policy regarding shipping information:

  • Customer Responsibility: It is the customer’s responsibility to provide accurate and complete shipping information, including but not limited to the recipient’s name, address, and contact number. Any errors or omissions in the shipping details may result in delays, returns, or non-delivery.
  • Verification of Information: Customers are encouraged to review their order details carefully before finalizing the purchase. If you notice any inaccuracies, please contact us immediately to make corrections. We cannot make changes once the package is in hands of the shipping carrier.
  • Returns Due to Incorrect Information: In the event that a package is returned to us due to incorrect or missing information provided by the customer, Caro's Cleaning Products will not be held liable for any associated costs or damages. The customer will be responsible for any additional shipping charges incurred to resend the package. If you choose to cancel your order and not pay the shipping costs you will be refunded 
  • Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with tracking information. Please monitor your shipment and contact us if there are any issues.
  • Claims for Lost Packages: If a package is marked as delivered but is not received, please contact us within 7 days of delivery to investigate the issue. However, we will not be held liable for packages delivered to incorrect addresses due to customer error or stolen packages.

STOLEN PACKAGES POLICY
At Caro's Cleaning Products, we take the security of your orders seriously. However, once a package is marked as delivered by the carrier, the responsibility shifts to the customer. Please review our policy regarding stolen packages:

  • Delivery Confirmation: Once your package has been marked as delivered by the carrier, we consider the order fulfilled. We strongly encourage all customers to monitor tracking information and ensure someone is available to receive the package.
  • Claims for Stolen Packages: If you believe your package has been stolen after delivery:
    1. Check with neighbors or others in your household.
    2. Look for any delivery notices left by the carrier.
    3. Contact your local carrier’s customer service for assistance.
  • Reporting Stolen Packages: If you have confirmed that your package is stolen, please report it to your local authorities and file a claim with the carrier. We recommend providing a police report number to expedite the claim process.
  • Company Liability: Caro's Cleaning Products, is not liable for lost or stolen packages once they have been marked as delivered. We cannot provide refunds or replacements for packages reported stolen after delivery.
  • Future Orders: For future orders, we encourage you to consider alternative delivery options, such as requiring a signature upon delivery or shipping to a secure location (e.g., a work address or a locker service).


By placing an order with us, you acknowledge and accept the terms outlined in this stolen package policy. If you have any questions or need further clarification, please contact us.