Refund and Return Policy

(Caro's Cleaning Products) Refund & Return Policy

Thank you for shopping at Caro's Cleaning Products !

We offer refund and/or exchange please ready below to see if you qualify for our refund/exchange policy. 

REFUND POLICY (if applicable)

How to initate refund - To request a refund, please contact our customer service team at 413-551-2273 or limpiezaconcarolina@gmail.com. Include your order number (ex: #Sho03424) and a description of the issue.

The following are exempt from refunds:

Used products, opened items, tampered items, stolen packages, expired products

Unopened Products: We accept refunds for unused products within 30 days of purchase, or you will be denied. To be eligible, products must be in their original packaging.

  1. Your item must be unused and in the same condition that you received it.
  2. The item must be in the original packaging.
  3. To complete your return, we require a receipt or proof of purchase.
  4. Only regular priced items may be refunded, sale items cannot be refunded.
  5. Redeliver to our address (you are responsible for all shipping fees provided by carrier) We recommend using a trackable shipping service or purchasing shipping insurance for items to ensure they are returned safely.
  6. Wait for approval - you will be denied if product does not arrive or is damaged on its way back due to improper packaging care. 
  7. Once we receive your returned product, we will process your refund or exchange within  7-10 business days.
  8. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Damaged Products: If you receive a damaged item, please contact us within 7 days of receiving your order. Or your refund will be denied. 

  1. You must provide a good photo showing the items recieved and their condition.
  2. You must provide a good photo of the box and its condition. 
  3. Wait for approval - after further investigation we will send an email notifiying you of your refund in process.
  4. To complete your refund, we require a receipt or proof of purchase. 
  5. Refunds will be issued to the original payment method.

Partial refunds are granted (if applicable)

Items returned to our warehouse due to insufficient address (not our error) qualify for partial refunds this does not include the shipping fee as we are not responsible for any errors or mistakes made by the customer when filling out the shipping address. 

 

      RETURN & EXCHANGES POLICY (if applicable)

      The following are exempt from returns and exchanges:

      1. Used products
      2. opened items
      3. tampered items
      4. expired products

      How to initate return and exchange - To request a return or exchange, please contact our customer service team at 413-551-2273 or limpiezaconcarolina@gmail.com. Include your order number (ex: #Sho03424) and a description of the issue.

      Damaged or missing Products: If you receive a damaged item, or are missing items please contact us within 7 days of receiving your order. Or your exchange will be denied. 

      1. You must provide a good photo showing the items recieved and their condition.
      2. You must provide a good photo of the box with the products inside and its outer condition. 
      3. To complete your exchange, we require a receipt or proof of purchase. 
      4. Once approved our team will send you instrucciones and a new tracking # to follow.
      5. Shipping fee is paid for by Caro's Cleaning Products.
      LATE OR MISSING REFUNDS

      If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at (Limpiezaconcarolina@gmail.com and 413-551-2273 leave a voicemail or text)

      SHIPPING POLICY

      At Caro's Cleaning Products, we strive to ensure a smooth and efficient shipping process for all our customers. To help us achieve this, we ask that you read and understand the following policy regarding shipping information:

      • Customer Responsibility: It is the customer’s responsibility to provide accurate and complete shipping information, including but not limited to the recipient’s name, address, and contact number. Any errors or omissions in the shipping details may result in delays, returns, or non-delivery.
      • Verification of Information: Customers are encouraged to review their order details carefully before finalizing the purchase. If you notice any inaccuracies, please contact us immediately to make corrections. We cannot make changes once the package is in hands of the shipping carrier.
      • Returns Due to Incorrect Information: In the event that a package is returned to us due to incorrect or missing information provided by the customer, Caro's Cleaning Products will not be held liable for any associated costs or damages. The customer will be responsible for any additional shipping charges incurred to resend the package. If you choose to cancel your order and not pay the shipping costs you will be refunded 
      • Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with tracking information. Please monitor your shipment and contact us if there are any issues.
      • Claims for Lost Packages: If a package is marked as delivered but is not received, please contact us within 7 days of delivery to investigate the issue. However, we will not be held liable for packages delivered to incorrect addresses due to customer error or stolen packages.

      STOLEN PACKAGES POLICY
      At Caro's Cleaning Products, we take the security of your orders seriously. However, once a package is marked as delivered by the carrier, the responsibility shifts to the customer. Please review our policy regarding stolen packages:

      • Delivery Confirmation: Once your package has been marked as delivered by the carrier, we consider the order fulfilled. We strongly encourage all customers to monitor tracking information and ensure someone is available to receive the package.
      • Claims for Stolen Packages: If you believe your package has been stolen after delivery:
        1. Check with neighbors or others in your household.
        2. Look for any delivery notices left by the carrier.
        3. Contact your local carrier’s customer service for assistance.
      • Reporting Stolen Packages: If you have confirmed that your package is stolen, please report it to your local authorities and file a claim with the carrier. We recommend providing a police report number to expedite the claim process.
      • Company Liability: Caro's Cleaning Products, is not liable for lost or stolen packages once they have been marked as delivered. We cannot provide refunds or replacements for packages reported stolen after delivery.
      • Future Orders: For future orders, we encourage you to consider alternative delivery options, such as requiring a signature upon delivery or shipping to a secure location (e.g., a work address or a locker service).


      By placing an order with us, you acknowledge and accept the terms outlined in this stolen package policy. If you have any questions or need further clarification, please contact us.